FAQ

Default solution folder, feel free to edit or delete it.

What if your mobile app, web app, or cloud servers are down?
Our cloud servers are constantly backed up to redundant servers in multiple data centers. The health of the servers is constantly monitored. If a server f...
Thu, 31 Oct, 2019 at 3:14 PM
What are the differences between Cloud Connect, Local Connect and Direct Connect?
Cloud Connect: Your phone will connect to our server over the internet and you can view and manage any of your connected controllers. This mode has the most...
Fri, 4 Oct, 2019 at 10:48 AM
How Do I Make My Cooks Private
To switch your cooks from being public to private, follow these steps: Flame Boss® iOS and Android Apps: Log in to your Flame Boss® mobile app Go to &...
Wed, 8 May, 2019 at 2:39 PM
If you replace my returned controller, do you change the device ID?
If you replace my returned controller, do you change the device ID? Otherwise, someone else will end up with my cook data and be able to delete my cooks si...
Thu, 7 Feb, 2019 at 10:17 AM
Are the Flame Boss® 100, 200, 300 and 500 controllers & blowers waterproof?
We have not performed the necessary testing to legally acquire either a "waterproof" or "water-resistant" designation for our component...
Thu, 7 Feb, 2019 at 11:07 AM
Is the FB400 and EGG Genius Waterproof?
We have not performed the necessary testing to legally acquire either a "waterproof" or "water-resistant" designation for our components...
Thu, 7 Feb, 2019 at 11:04 AM