Our Direct Connect and Local Connect features in firmware release 4.00.001 added connectivity features that aren't reliant on internet connectivity or the Flame Boss cloud servers for use. Access the Direct Connect and Local Connect feature by going to the 'Mode' button at the top of the 'Account' tab in the iOS and Android mobile apps. 

Our cloud servers are constantly backed up to redundant servers in multiple data centers. The health of the servers is constantly monitored. If a server fails, traffic is automatically re-routed to another server. With this setup, our cloud has maintained at least 99.9% availability. Local and Direct Connect features are always available to you in the unlikely event of a server issue, or if you prefer to use those modes.

For more information about the differences between Cloud Connect, Direct Connect, and Local Connect go to https://flameboss.freshdesk.com/support/solutions/articles/14000096675-what-are-the-differences-between-cloud-connect-local-connect-and-direct-connect- OR https://flameboss.freshdesk.com/support/solutions/articles/14000105468-using-cloud-local-direct-connect 

If you need further assistance, please click here to Contact Us or call us at 800-978-9078.