To help us determine if the issue is a defective probe or a broken jack perform the following tests:

 

1. Power up your Flame Boss® controller and plug the pit probe into the pit jack and the meat probe into the meat jack. Note the reading that is displayed for each of the probes.

2. Now exchange the probes. Plug the pit probe into the meat jack and the meat probe into the pit jack. Note the reading that is displayed for each of the probes.

 

If a probe does not display a temperature reading in either jack, while the other probe does, then we know one probe is defective. If both probes display a reading of "---" or "Low" or "Hi" in one jack and a reading in the other jack, then we know it is a defective jack. 

 

Provide the results of your test by clicking here Contact Us and completing and submitting the form, or call us at 800-978-9078.