If you’re having trouble setting up a 2.4 GHz-only device (Egg Genius, FB400,FB500), you can hide 5 GHz temporarily through the eero app. Hiding the 5 GHz band will ensure that all of your devices connect to the 2.4 GHz band to allow a smooth setup.
To temporarily hide 5 GHz:
Log into the eero app using your eero account information.
Tap “Settings” at the bottom of the home screen.
Tap “Troubleshooting” towards the bottom of the settings screen.
Tap “My device won’t connect.”
Tap “Temporarily pause 5 GHz” to hide 5 GHz for 15 minutes.
Please note that hiding the 5GHz band is temporary, and will be automatically re-enabled after 10 minutes. This is to ensure the successful setup of your 2.4GHz devices, and then re-enabling 5GHz for optimal network performance on compatible devices.
If you would like to re-enable your 5GHz band before the 10 minutes has expired please hit cancel at the bottom of the app screen.